Privacy Policy

RainCity Restoration, LLC (“we,” “our,” “us”) is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, and safeguard the information you provide when using our website or submitting an inquiry.
Our websites include raincityrestoration.com and booking.raincityrestoration.com.

Eligibility (18+)

Our website is intended for individuals 18 years or older.
We do not knowingly collect information from anyone under 18.
If data is submitted by a minor, we will delete it promptly.

Information We Collect

Information You Provide

Name
Phone number
Email address
Project details
Uploaded photos or files
Any information submitted through our forms

Information Collected Automatically

IP address
Device and browser type
Pages visited
Time spent on the website
Basic analytics data (Google Analytics)

We do not collect payment information through the website.

How We Use Your Information

We use the information you provide to:

Respond to inquiries
Review project details
Evaluate uploaded photos
Prepare estimates
Create design concepts
Improve website performance
Send follow-up messages
Send promotional updates (only if you opt in)

Your information is not sold or traded.

Uploaded Photos

Photos you upload are used only to understand your project, create design ideas, prepare estimates, and support internal quality control.
We do not share your photos publicly without your written consent.

AI Tools & Third-Party Software

We may use AI-powered tools and design software to create visual concepts.
These tools may temporarily process your photos or project details.
Each provider has its own privacy policy, which we do not control.

Cookies & Tracking Technologies

Our website uses cookies to improve functionality and performance.

We may use:

Essential cookies
Analytics cookies
Functionality cookies

You may disable cookies through your browser settings, but some features may not work correctly.
We do not use cookies for retargeting or cross-site advertising.

How We Share Your Information

We may share information with:

Our internal team
Trusted subcontractors helping with estimates or design preparation
Third-party analytics or design tools

We do not share information with unrelated advertisers or external marketing companies.

Data Storage & Security

We use reasonable security measures, including secure storage and restricted access.
While no system is completely secure, we work to protect your information.

Your Rights & Choices

You may:

Access your data
Fix inaccurate information
Request deletion of your data or photos
Opt out of promotional messages

To make a request, email contact@raincityrestoration.com.

Data Retention

We keep your information only as long as needed to respond to your inquiry, prepare estimates, or meet legal obligations.
Uploaded photos and personal information will be deleted upon request.

Updates to This Privacy Policy

We may update this policy occasionally.
Any changes will appear on this page with the updated date.

Contact Information

Email: contact@raincityrestoration.com
Phone: (206) 970-8419

Company Details

RainCity Restoration, LLC
Contractor License: RAINCRL752C8
Last Updated: November 2025